Return Window

Return and Exchange All exchanges and returns shall be made within 3 days of days of purchase and is subject to proof of purchase.

Exchange & Store Credit Only Options

• Exchanges must be for similar product or equivalent value
• Credit note available for returned item(s)
• All returns must be made to our store location
• You can return items that are in original condition.

Non-Returnable Items

The following items cannot be returned, exchanged or refunded:

• Custom orders and Bespoke work (carpentry and upholstery)
• Pre-ordered and clearance sale merchandise
• Items which have been purchased on sale/discounted prices
• Second-hand or pre-owned items
• Gifts

Refund Conditions

We can only refund your full amount IF:

• Goods are damaged, incorrect or faulty when delivered
• The defective products can be replaced, if cannot be repaired.
• 3% Processing fee applied to all Orders for Refund
• Refunds in 7-14 business days

Partial refunds will be considered for:

• Non-manufacturer defected items that are not in original condition
• Products that are missing parts due to customer's mistake
• Returns Post delivery (minus delivery charges)

Artisan-Crafted Products

Our handmade items are one-of-a-kind. The following are not defects:

• Natural color variations
• Visible joints or patterns of the wood grain
• Small anomalies in the surface are a natural feature of works made by hand

Delivery Considerations

Customer Responsibility:

• Get the necessary delivery licenses and authorizations
• Guarantee sufficient space and access (doors, elevators, stairwells)
• Check its measurement before you buy it.

Non-refundable fees:

• Delivery and shipping charges
• Installation services
• Return shipping costs

Return Process

1. Contact us within 3 days of purchase/delivery
2. Take your items to our store along with proof of purchase
3. Inspect - We will inspect the item.
4. Notification - Confirmation of approval/rejection in form of email.
5. Payment processed - Refund approved and processed to original payment method

Missing Refunds

Here's what to do if your refund hasn't shown up:

• Check your bank account
• Reach out to your credit card issuer
• Question your bank on why transactions take so long

CONTACT US

We would love to hear from you Email us at sales@kamayawood.ae

Store Location

Received back at: Kamaya Wood Showroom - 01 - Umm Suqeim St - Al Barsha - Al Quoz - Quoz Industrial 3 - Dubai Dubai, United Arab Emirates

Important Notes:

• Sale and clearance items are final sale
• Buyer pays return shipping charges
• Return cost deducted from refund
• No exceptions to policy after 3 day window.

This policy is to ensure fair pricing to all customers including a surcharge for logistics and handling.