Payment Terms

Ready-Stock Products

Ready-stock items include our premium wood selection featuring walnut, Mappa burl, olive wood, hackberry, oak, acacia, and MonkeyPod Suar wood.

• Payment Required: 100% advance payment upon order confirmation
• Processing: Same business day processing available
• Shipping: 2-4 business days after payment

Custom-Made Products

We offer custom furniture on a structured payment plan to ensure quality and customer satisfaction.

Payment Schedule:

• 70% Deposit: Required upon design approval and order placement
  • Secures materials and begins crafting process
  • Provides priority scheduling for your custom piece
• 30% Balance: Due before delivery or pickup
  • Required after completion and final quality inspection
  • Ensures piece meets our quality standards

Shipping & Delivery

UAE Delivery

• Free Delivery: Available for purchases above AED 5,000
• Delivery Fees: Applied to orders under AED 5,000
  • Fees based on location and item size
  • Clear pricing provided before order confirmation
• Professional Installation: Available upon request

Delivery Timeline

• Ready-Stock Items: 2-4 working days after payment
• Pre-Order Items: Up to 14 working days (due to customs processing)
• Made-to-Order Pieces: Timeline agreed during design consultation
• Installation Services: Available upon request

International Shipping

We deliver worldwide with shipping costs calculated based on:

• Destination country
• Item dimensions and weight
• Preferred shipping method
• Insurance and customs requirements

All international shipments include:

• Professional protective packaging
• Tracking information
• Insurance coverage
• Complete documentation assistance

Payment Methods

We accept the following secure payment methods:

• Bank transfers
• Credit/debit cards
• Online payment platforms
• Cash (UAE orders only - selected items)

Additional Terms

• Order Confirmation: Payment or acknowledgment required before production begins
• Quality Control: Custom orders shipped only after customer approval of finished product
• Professional Packaging: All items professionally packaged and protected
• Delivery Coordination: We coordinate with customers for convenient delivery scheduling

Important Notes:

• Prices exclude applicable sales tax
• Delivery terms subject to location accessibility
• Contact us for shipping quotes or additional details