Privacy Policy

INTRODUCTION

KAMAYA WOODS is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services related to wood products, furniture, and artisanal woodworking.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Order Information: Billing and shipping addresses, payment information, purchase history
• Account Information: Username, password, preferences, and account settings
• Communication Data: Messages, inquiries, feedback, and correspondence with our customer service team
• Custom Order Details: Specifications, measurements, design preferences for custom woodworking projects

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click-through rates, referring/exit pages
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors and financial institutions
• Shipping and logistics partners
• Social media platforms (if you interact with us through social media)
• Marketing and analytics service providers

HOW WE USE YOUR INFORMATION

Order Processing and Fulfillment

• Processing and fulfilling your orders
• Managing custom woodworking projects and specifications
• Coordinating shipping and delivery
• Handling returns, exchanges, and warranties

Customer Service and Communication

• Responding to inquiries and providing customer support
• Sending order confirmations, shipping notifications, and updates
• Communicating about product availability and custom project progress
• Providing technical support and maintenance services

Marketing and Promotional Activities

• Sending newsletters, promotional materials, and product updates (with your consent)
• Personalizing your shopping experience and product recommendations
• Conducting market research and customer satisfaction surveys
• Managing loyalty programs and special offers

Business Operations and Improvement

• Analyzing website usage and performance
• Improving our products, services, and website functionality
• Preventing fraud and ensuring security
• Complying with legal obligations and resolving disputes

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and maintenance
• Email marketing and communication services
• Analytics and performance monitoring
• Customer service and support

Legal Requirements and Protection

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government regulations
• Protect our rights, property, or safety, or that of our customers or others
• Investigate and prevent fraud, security breaches, or illegal activities
• Enforce our terms of service and other agreements

Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection and privacy
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality, including shopping cart operations and secure login.
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance and user experience.
• Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences to provide a customized experience.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

Access and Information

• Request access to your personal information we hold
• Obtain information about how we process your data

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your account information and preferences

Deletion and Erasure

• Request deletion of your personal information (subject to legal and business requirements)
• Withdraw consent for processing (where applicable)

Data Portability

• Request a copy of your personal information in a portable format
• Transfer your data to another service provider

Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing for marketing purposes

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors influencing retention periods include:

• The nature of the information and why it was collected
• Legal and regulatory requirements
• Business needs and legitimate interests
• Your preferences and consent

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

INTERNATIONAL DATA TRANSFERS

If you are located outside the United Arab Emirates, please note that your information may be transferred to and processed in the UAE or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

KAMAYA WOODS
Email: info@kamayawoods.com
Phone: +971-522077677
Address: Showroom No. 1, Kanoo Group Warehouses, Umm Suqeim Street, Al Quoz Industrial Area 3, Dubai

For residents of the European Union or other regions with specific privacy regulations, you may also have the right to lodge a complaint with your local data protection authority.

GOVERNING LAW

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be subject to the jurisdiction of the courts of the UAE.

This Privacy Policy is effective as of the date listed above and applies to all information collected by KAMAYA WOODS.